Some Google Messages for Android users receiving distorted GIFs from iPhones

Troubleshooting Distorted GIFs Sent from iPhones in Google Messages for Android Users

If you’re an Android user and have noticed that GIFs sent from an iPhone in Google Messages appear distorted or don’t display correctly, there are several potential solutions to this issue. First, let’s check the Google Messages app updates. Both Android and iPhone users should ensure they have the latest version of the app installed. For Android users, visit the link and check for any available updates. For iPhone users, visit the link and ensure they have the latest version as well.

Update Google Messages on iPhone

To update Google Messages on an iPhone, go to the link, tap “Updates,” and look for an available update for Google Messages. If an update is available, tap the “Update” button to download and install it.

Check Internet Connection

A poor internet connection can result in distorted or non-loading GIFs. Ensure both the sender and recipient have a stable internet connection before attempting to send or receive GIFs.

Enable Data Usage for Google Messages

Android users can enable data usage for Google Messages in case Wi-Fi isn’t available. Go to Settings > More > Messaging > Data Usage, then toggle on the “Enable data usage” switch.

Clear Google Messages Cache

Clearing the cache for Google Messages can help resolve display issues. Go to Settings > Apps & notifications > See all apps > Google Messages > Storage, then tap “Clear cache.”

Reinstall Google Messages

If none of the above solutions work, uninstalling and reinstalling Google Messages may help. Go to Settings > Apps & notifications > See all apps > Google Messages > Uninstall, then visit the link and reinstall the app.

Contact Google Support

If none of the above solutions work, contact Google Support for further assistance. They may provide additional troubleshooting steps or escalate the issue to their technical team.

Some Google Messages for Android users receiving distorted GIFs from iPhones


In today’s digitally connected world, instant messaging” target=”_blank” rel=”noopener”>apps have become an essential means of communication. Google Messages, a popular messaging app developed by Google, is widely used on both Android and iPhone devices. However, some users have reported an issue with receiving distorted GIFs from iPhone users on Android devices. This problem can be quite frustrating as it affects the visual experience of messages and may lead to misunderstandings or miscommunication.

Explanation of the Issue: Distorted GIFs

Distorted GIFs refer to animations that appear blurred or disfigured when received on an Android device from an iPhone user. The cause of this issue can be attributed to the way GIFs are compressed and transmitted between different platforms. Apple uses a specific format called HEVC (High Efficiency Video coding) for compressing and sending media, including GIFs, from iPhones. Android devices, on the other hand, support a different format called VP8 or VP9 for compressing and displaying media.

Importance of Understanding and Fixing the Problem

Understanding and fixing the distorted GIFs issue is important for several reasons.

  • Improving communication experience:

    Clear and undistorted visuals make the messaging experience more enjoyable and efficient.

  • Reducing misunderstandings:

    Misinterpreting the meaning of a message due to a distorted GIF can lead to unnecessary confusion.

  • Ensuring compatibility:

    Addressing this issue will ensure seamless communication between Android and iPhone users, making messaging more inclusive and convenient.

Therefore, it is crucial to understand the root cause of the problem and find a viable solution for Android users to receive clear GIFs from iPhone users.

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In the subsequent paragraphs, we will discuss potential solutions to this issue, including using alternative messaging apps or enabling specific settings on Google Messages. Stay tuned for more information!
Some Google Messages for Android users receiving distorted GIFs from iPhones

Possible Causes of GIF sending issues when transitioning between iPhones and Android devices can be attributed to several factors.

Difference in GIF file formats between iPhone and Android

One of the primary causes could be the disparity in GIF file formats supported by both operating systems. iPhones typically utilize MPEG-4 and H.264 formats for animated images, whereas Android devices prefer the WebP format. This discrepancy might result in incompatibility issues when sending GIFs from one platform to another, leading to failed message deliveries or poor image quality.

Difference in keyboard apps or messaging apps between iPhone and Android

Another possible explanation is the differences in keyboard apps or messaging apps used on each platform. Popular options on iPhones include iMessage, WhatsApp, and Facebook Messenger, whereas Android users tend to rely on the Google Keyboard or the stock messaging app. The unique functionalities and features of these apps might influence how GIFs are transmitted, leading to potential compatibility concerns.

Difference in message size limits between iPhones and Androids

Lastly, it is essential to consider the disparity in message size limits between iPhone and Android devices. Larger GIFs may impact message quality or delivery speed. For instance, iPhones often have larger message size limits than Android devices. When sending large GIFs from an iPhone to an Android device with a lower limit, the recipient might not receive the entire image or experience delayed delivery times.

Some Google Messages for Android users receiving distorted GIFs from iPhones

I Solutions for Android Users

Sending the GIF back as an attachment:

  1. Steps to send a received distorted GIF as an attachment in Google Messages for Android:
    1. Long press on the received GIF in Google Messages.
    2. Tap on “Save Image”.
    3. Open your File Manager or Gallery app and locate the saved GIF.
    4. Long press on the GIF, tap “Share” and then choose “Google Messages” or your preferred messaging app to send it as an attachment.

Converting the GIF to a different file format before sending:

  1. Using third-party apps like Tenor, Giphy, or online converters:
    1. Download and install a third-party GIF converter app like Tenor or Giphy from the Google Play Store.
    2. Open the app, import your distorted GIF and convert it to a different file format like APNG or Animated PNG.
    3. Save the converted file and attach it to your message in Google Messages or another messaging app.

Updating the Google Messages app:

  1. Checking for and installing app updates in Google Play Store:
    1. Open the Google Play Store app.
    2. Tap on your profile icon in the top right corner.
    3. Tap “Manage apps & devices”.
    4. Scroll down and tap on “Google Messages”.
    5. If an update is available, tap “Update” to install it.

Contacting the sender for a different GIF or file format:

  1. Suggesting alternative formats like APNG or Animated PNG:
    1. Compose a new message to the sender.
    2. Type something like “Hey [Sender], I’d love to respond with a GIF, but unfortunately, the one you sent me is distorted. Could you please send a different one in APNG or Animated PNG format instead?”

E. Using third-party messaging apps that support a wider range of file formats:

  1. Popular alternatives like Telegram, Signal or Discord:
    1. Download and install one of these third-party messaging apps from the Google Play Store.
    2. Sign up or log in to the app and import your contacts.
    3. Send and receive messages, including GIFs, with the new app.

F. Changing the default messaging app to a third-party one that supports more file formats:

  1. Instructions for changing the default messaging app on Android devices:
    1. Go to Settings > Apps & notifications > Default apps.
    2. Under the “Messaging app” section, tap on the current messaging app and choose a new one like Telegram or Signal.
    3. Confirm your choice by tapping “OK”.

Some Google Messages for Android users receiving distorted GIFs from iPhones

Preventing Distorted GIFs in the Future

Encouraging senders to use supported file formats for sharing GIFs

The issue of distorted GIFs in messages can be frustrating for both senders and receivers. This problem arises when a non-supported file format is used to share animated images (GIFs). The result is often a distorted or broken image that doesn’t display correctly. This can negatively impact the quality of the conversation and user experience.

Explaining the issue and its impact on message quality

It’s essential to understand that not all file formats support animated images. Traditional image formats like JPEG, PNG, and BMP are static and can only display single frames. On the other hand, GIF (Graphics Interchange Format) is a file format designed for animated images. When a user sends a GIF using an unsupported file format, the receiving device might not be able to display it correctly. This can result in visual artifacts like distorted frames or a blank image.

Using third-party apps or services for converting GIFs to supported formats before sending

To prevent this issue, senders can use third-party apps or services for converting their GIFs to a supported format before sending. These alternatives are widely available and popular, such as Tenor, Giphy, or any online converters.

Tenor:An app and a website offering a vast library of animated GIFs and stickers for messaging.
Giphy:A popular search engine for finding and sharing animated GIFs online.

Using these services ensures that the GIF is in a format that will display correctly on most devices. This can save time, frustration, and improve overall message quality.

Updating the Google Messages app and keeping it up-to-date with latest features and improvements

Another way to prevent distorted GIFs is by keeping the Google Messages app up-to-date. Regularly checking for updates in the Google Play Store ensures that users have access to the latest features and improvements. Developers are continually working on enhancing support for various file formats, including GIFs, ensuring that users can enjoy high-quality messages.

Encouraging developers to improve interoperability between platforms

Lastly, it’s crucial for developers to work towards improving interoperability between different messaging platforms and operating systems. Communication between iOS and Android devices is a common source of issues, especially when it comes to displaying animated content like GIFs. Users can help by reporting any compatibility issues they encounter to the relevant companies, such as Google and Apple. This feedback allows developers to prioritize resolving these challenges, ultimately leading to a better user experience for all.

Some Google Messages for Android users receiving distorted GIFs from iPhones


In this article, we’ve explored the causes, solutions, and preventive measures for the issue of distorted GIFs when receiving messages from iPhone users on Android devices. The problem arises due to the differing ways in which these operating systems handle GIFs. Specifically, some iMessage-encoded GIFs may not display correctly on Android devices due to the lack of support for Apple’s HEVC video compression format.


The root cause of this issue lies in the different handling of GIFs by iMessage and Android platforms. Apple’s iMessage uses HEVC video compression to encode GIFs sent through its messaging service, which isn’t natively supported by Android devices.


To resolve the issue, you can either ask the sender to re-send the GIF in a universally compatible format (such as MP4 or WebP), or you can download and install third-party messaging apps that support HEVC video compression on Android, like WhatsApp or Google Messages with the latest updates.

Preventive Measures:

To prevent this issue from occurring in the future, consider sending GIFs through universally compatible messaging apps or formats to ensure they display correctly for all recipients.

Sharing Your Experiences

We encourage our users to share their experiences and solutions in the comments section below. Your insights could help others in the community who might be dealing with similar issues.

Importance of Addressing Distorted GIFs

Addressing the problem of distorted GIFs when receiving messages from iPhone users on Android devices is crucial for effective communication. Miscommunication due to distorted or incorrectly displayed GIFs can lead to confusion, frustration, and potential misunderstandings. By understanding the causes and available solutions for this issue, we aim to facilitate smoother interactions between users of different platforms.